How to fix WPForms “The form was unable to submit. Please contact the site administrator.” error

Table of Contents
wpforms logo

wpforms is an excellent WordPress plugin for creating contact, lead and even payment forms on a WordPress site. A common error we’ve seen customers report is the “The form was unable to submit. Please contact the site administrator.” Unfortunatley this error is sometimes intermittent which makes it harder to identify and solve.

In our experience, the “The form was unable to submit. Please contact the site administrator.” error is caused when caching is being used. There are two common scenarios that we’ve seen cause the problem:

1) Cloudflare wpforms cache

If you’re using Cloudflare it may be necessary to use page rules to bypass the cache for the pages on your site which use forms.

To create cloudflare page rules you can follow this guide: https://support.cloudflare.com/hc/en-us/articles/218411427-Understanding-and-Configuring-Cloudflare-Page-Rules-Page-Rules-Tutorial-

For each page that uses a form, try and set the cache level to bypass. Here’s an example:

creating cloudflare page rules to resolve the "The form was unable to submit. Please contact the site administrator." error

2) WordPress Cache plugin

If you’re using a cache plugin such as WP Fastest Cache, WP Rocket, W3 Cache etc you may need to add an exclusion to stop the pages you’re using forms from being cached.

Here’s an example from WP Fastest Cache:

creating WP Fatest Cache exclude rules to resolve the "The form was unable to submit. Please contact the site administrator." error

If you’re using wpforms and having issues submitting the forms with a “The form was unable to submit. Please contact the site administrator.” Let us know in the comments if this article helped or if you found an alternative fix that worked for you.

Is it time for a better WordPress host?

Related Posts
36 thoughts on “How to fix WPForms “The form was unable to submit. Please contact the site administrator.” error”
  1. cheapest iptv box

    A big thank you for your article.Really looking forward to read more. Keep writing.

  2. Great article, Thanks! I believe reason 2 is why I continually get the “contact form could not be submitted error”. Quick question, What if the contact form is on your home page? Should I exclude my home page from cache plug in?

  3. I relish, lead to I found just what I was looking for.
    You’ve ended my 4 day long hunt! God Bless you man. Have a great day.
    Bye

  4. I was extremely pleased to uncover this website. I want to to thank you for ones time just for this fantastic read!! I definitely savored every bit of it and I have you book-marked to check out new things in your blog.

  5. cynthiacorcoran

    Everything is very open with a really clear clarification of the issues. It was really informative. Your site is very useful. Thank you for sharing!

  6. Yes, not allowing W3 Total Cache to cache the page with our wpform fixed it for us. I just would like to understand WHY. But in the meantime, I’m very happy so thank you!

  7. cynthiacorcoran

    With havin so much content and articles do you ever run into any problems of plagorism or copyright violation? My blog has a lot of exclusive content I’ve either authored myself or outsourced but it appears a lot of it is popping it up all over the web without my agreement. Do you know any methods to help protect against content from being stolen? I’d definitely appreciate it.

  8. andrarubinstein

    Greetings! I know this is kinda off topic but I was wondering if you knew where I could find a captcha plugin for my comment form? I’m using the same blog platform as yours and I’m having difficulty finding one? Thanks a lot!

  9. cynthiacorcoran

    Greetings! Very useful advice within this article! It is the little changes that produce the biggest changes. Thanks for sharing!

  10. andrarubinstein

    Thank you for any other informative site. The place else could I am getting that type of info written in such a perfect means? I’ve a venture that I’m simply now operating on, and I have been on the look out for such information.

  11. andrarubinstein

    Great blog! Do you have any recommendations for aspiring writers? I’m planning to start my own site soon but I’m a little lost on everything. Would you recommend starting with a free platform like WordPress or go for a paid option? There are so many choices out there that I’m totally overwhelmed .. Any ideas? Bless you!

  12. cynthiacorcoran

    It’s the best time to make some plans for the longer term and it’s time to be happy. I’ve read this post and if I may I wish to counsel you some fascinating things or advice. Perhaps you could write next articles regarding this article. I wish to learn even more things about it!

  13. cynthiacorcoran

    Hey! Do you know if they make any plugins to help with SEO? I’m trying to get my blog to rank for some targeted keywords but I’m not seeing very good success. If you know of any please share. Cheers!

  14. cynthiacorcoran

    I every time emailed this web site post page to all my contacts, for the reason that if like to read it then my links will too.

  15. cynthiacorcoran

    Do you mind if I quote a couple of your articles as long as I provide credit and sources back to your weblog? My blog is in the very same area of interest as yours and my users would truly benefit from a lot of the information you provide here. Please let me know if this ok with you. Many thanks!

  16. cynthiacorcoran

    With havin so much content and articles do you ever run into any issues of plagorism or copyright infringement? My website has a lot of unique content I’ve either created myself or outsourced but it seems a lot of it is popping it up all over the web without my agreement. Do you know any solutions to help stop content from being ripped off? I’d truly appreciate it.

  17. cynthiacorcoran

    Hi I am so excited I found your web site, I really found you by error, while I was researching on Askjeeve for something else, Anyhow I am here now and would just like to say thanks a lot for a remarkable post and a all round exciting blog (I also love the theme/design), I don’t have time to go through it all at the minute but I have bookmarked it and also added in your RSS feeds, so when I have time I will be back to read more, Please do keep up the awesome work.

  18. cynthiacorcoran

    Hello there! Quick question that’s entirely off topic. Do you know how to make your site mobile friendly? My website looks weird when viewing from my iphone. I’m trying to find a template or plugin that might be able to fix this problem. If you have any recommendations, please share. Thanks!

  19. cynthiacorcoran

    Admiring the persistence you put into your site and in depth information you offer. It’s great to come across a blog every once in a while that isn’t the same outdated rehashed material. Fantastic read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.

  20. cynthiacorcoran

    You need to be a part of a contest for one of the greatest websites online. I’m going to highly recommend this site!

  21. cynthiacorcoran

    I was recommended this blog by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my problem. You are amazing! Thanks!

  22. cynthiacorcoran

    Tremendous issues here. I’m very satisfied to see your article. Thank you a lot and I am having a look ahead to touch you. Will you please drop me a e-mail?

  23. cynthiacorcoran

    Hi there, yes this piece of writing is genuinely nice and I have learned lot of things from it on the topic of blogging. thanks.

  24. cynthiacorcoran

    Hello Dear, are you in fact visiting this web site on a regular basis, if so then you will definitely get nice know-how.

  25. cynthiacorcoran

    Hi colleagues, how is everything, and what you would like to say on the topic of this post, in my view its actually remarkable for me.

  26. cynthiacorcoran

    I have read so many articles or reviews on the topic of the blogger lovers however this paragraph is truly a pleasant post, keep it up.

  27. cynthiacorcoran

    Thank you for any other informative web site. The place else could I am getting that type of info written in such a perfect way? I’ve a undertaking that I am simply now operating on, and I have been at the look out for such info.

  28. cynthiacorcoran

    Heya i’m for the first time here. I found this board and I find It really useful & it helped me out much. I hope to give something back and help others like you helped me.

  29. cynthiacorcoran

    Hi i am kavin, its my first occasion to commenting anywhere, when i read this article i thought i could also create comment due to this sensible article.

  30. cynthiacorcoran

    I do not even know how I ended up here, but I thought this post was great. I do not know who you are but certainly you’re going to a famous blogger if you aren’t already 😉 Cheers!

Comments are closed.